1. Describe a time when you encountered a naughty child (熊孩子)

A few years ago, not long after I came to Canada, I went swimming at a community sports center near my home with my roommate. While I was resting at the end of the pool lane, I noticed a few kids—probably around elementary school age—running around on the poolside. They were wearing just T-shirts and shorts, not even swimsuits, and were scooping up water with their hands and splashing it at each other. They were screaming and laughing loudly, which was really annoying.

What shocked me was that I didn’t see any adults nearby who seemed to be supervising them. The lifeguard didn’t seem to care either. I was debating whether I should say something, but I hesitated because I was worried about my English and how to explain the situation clearly.

Then, out of nowhere, one of the kids splashed water right in my face on purpose. They looked at me and laughed—it was clearly intentional. I was really angry. Finally, I stood up and told the lifeguard about what happened. My English wasn’t perfect, but he understood and took the kids away. Later, someone at the front desk even apologized and told me they had located the parents in another part of the center.

This experience showed me how important it is to speak up, even when your language isn’t perfect. But honestly, it also left a bad impression of the place, and since then, I usually work out in my condo gym instead.

2. Describe a public place for sports (运动场所)

There’s a public indoor sports center near where I live that offers a lot of different activities like basketball, swimming, badminton, and squash. It’s quite popular in the neighborhood and usually full of people, especially on weekends.

I remember going there once with my roommate to swim. At first, everything was fine, but while I was resting at the edge of the pool, I noticed a few kids playing near the poolside. They weren’t swimming—they were running around, splashing water, and screaming. It was both noisy and dangerous.

It turned into a bad experience when one of the kids threw water at me on purpose and laughed. I felt shocked and uncomfortable. I didn’t want to just let it go, so I finally told the lifeguard what happened. Even though my English wasn’t very fluent, he understood me and helped handle the situation.

Although I liked the facilities at that community center, this incident made me feel that the management wasn’t strict enough. Since then, I’ve preferred using the gym in my condo because it feels safer and quieter.

3. Describe a difficult decision that turned out to be successful (困难决定终成功)

One difficult decision I made was during a swimming trip at a local community sports center. I was new in Canada at the time and went there with my roommate. While swimming, I saw a few kids messing around at the edge of the pool. They were splashing water, yelling loudly, and had no adults around.

Then suddenly, they splashed water directly in my face and laughed about it. I was angry, but more than that, I was unsure if I should report them—mainly because I was worried about my English and didn’t want to cause awkwardness.

But finally, I decided I shouldn’t stay silent. I got out of the pool and told the lifeguard what happened. I tried my best to explain even though my grammar wasn’t perfect. Thankfully, he understood me and dealt with the kids. Later, a staff member even apologized and said they had found the kids’ parents in another part of the center.

In the end, I was really proud of myself. Even though it was hard, I took action and stood up for myself. It taught me that making a decision, even when it’s uncomfortable, can lead to a better result.

Describe a time when you made a complaint about something（一次投诉的经历）

A few years ago, I had an experience that made me decide to file a complaint for the first time. It happened at a community sports center near my home. I went swimming there with my roommate. Everything was fine at first, but while I was resting at the edge of the pool, I noticed a few noisy kids playing around nearby.

They were not swimming properly—instead, they were splashing water everywhere, screaming, and laughing loudly. I looked around, but there was no parent supervising them, and the lifeguard didn’t seem to care either. I started to feel annoyed, but I hesitated to speak up because I was worried about my English and whether I could explain the situation clearly.

Then suddenly, one of the kids splashed water right into my face on purpose and laughed. That moment really crossed the line. I was angry and decided I had to do something. So I got out of the pool and told the lifeguard what had happened. Although my English wasn’t perfect, he understood me and took the kids away.

Later, when I was leaving, the receptionist at the front desk apologized and said they had already found the kids’ parents in another area of the center. They also said sorry on behalf of them.

Even though it was a bit awkward, I felt glad I stood up for myself. This experience taught me that if you stay silent, nothing will change. It was a successful complaint, and I became more confident afterward.